Terms of Service & Coaching Agreement

The Transformation Coaching Program is designed to provide education, guidance, accountability, encouragement, and practical strategies that support personal and professional development.

Areas of coaching may include:

• Mindset development
• Confidence building
• Emotional resilience
• Productivity and goal achievement
• Leadership development
• Relationships and communication
• Work-life balance
• Personal effectiveness
• General wellbeing

Coaching is a collaborative partnership intended to help you clarify goals, overcome obstacles, and take intentional action. It is not therapy, counseling, mentoring, consulting, or medical treatment.

The coaching relationship is based on mutual trust, honesty, confidentiality, and accountability.

As your coach, I agree to:

• Provide professional coaching support.
• Create a respectful and judgment-free environment.
• Encourage growth and self-awareness.
• Offer practical tools, resources, and accountability.
• Maintain confidentiality within the limits outlined in this Agreement.

As a participant, you agree to:

• Attend scheduled sessions punctually.
• Participate honestly and respectfully.
• Complete agreed action steps.
• Take responsibility for your decisions and actions.
• Communicate openly regarding challenges affecting your progress.
• Notify the coach promptly if circumstances require changes to your participation.

Meaningful transformation requires commitment, consistency, and personal responsibility.

While the coach provides support, guidance, and accountability, lasting change depends on your willingness to:

• Apply coaching strategies
• Practice new habits
• Complete assignments
• Remain open to feedback
• Take consistent action

Your privacy is respected and protected.

Information shared during coaching sessions will remain confidential except where:

• Disclosure is required by law;
• There is reasonable belief of imminent harm to yourself or another person;
• Records are required by a lawful court order;
• You provide written consent for information to be shared.

If coaching is delivered in a group setting, every participant agrees to maintain the confidentiality of discussions and personal information shared by other members.

Absolute confidentiality cannot be guaranteed for information shared outside scheduled coaching sessions or on third-party communication platforms.

The program is founded on respect, professionalism, and inclusion.

Participants must refrain from:

• Harassment
• Bullying
• Discrimination
• Offensive language
• Threatening behaviour
• Disruptive conduct
• Recording sessions without permission

Violation of this policy may result in immediate suspension or removal from the program without refund.

Participants are responsible for attending all scheduled sessions.

• Please arrive on time.
• A minimum of 24 hours' notice is required for rescheduling.
• Missed sessions without adequate notice may be forfeited.
• Repeated cancellations may affect continued participation.
• If the coach must reschedule a session, reasonable notice will be provided and another session will be arranged.

Reasonable support may be available between scheduled sessions through approved communication channels.

Response times may vary depending on business hours, weekends, holidays, or travel schedules.

Emergency support is not provided through coaching communication channels.

Enrollment confirms your commitment to the agreed financial terms.

Unless otherwise agreed in writing:

• Payments must be made according to the selected payment plan.
• Coaching services may be paused if payments become overdue.
• Outstanding balances remain payable.
• Any bank charges, payment processing fees, currency conversion fees, or applicable taxes are the participant's responsibility.

Please consider your enrollment carefully.

All payments are non-refundable once program materials access has been granted. Because access to the full 8-week program is unlocked immediately upon payment confirmation, there is no partial or time-limited access period during which a refund could apply — confirmation and access happen at the same moment.

Unless otherwise stated in writing:

• Coaching fees become non-refundable once program materials access has been granted.
• Withdrawal from the program does not cancel any outstanding payment obligations.
• Missed sessions are generally non-refundable.
• Exceptional circumstances may be reviewed individually at the coach's sole discretion.

All program content, including but not limited to:

• Workbooks
• PDFs
• Templates
• Exercises
• Videos
• Audio recordings
• Presentations
• Session materials
• Digital downloads
• Coaching frameworks

remain the intellectual property of the coach.

Participants may not:

• Copy
• Share
• Upload
• Sell
• Record
• Modify
• Republish
• Distribute
• Teach
• Commercially exploit

any materials without prior written permission.

Participants are responsible for ensuring they have:

• Reliable internet access
• Suitable devices
• Functional camera and microphone (where applicable)
• A private environment for coaching sessions

The coach is not responsible for interruptions caused by participant equipment, internet failures, or third-party technology platforms.

The Transformation Coaching Program is provided solely for educational and personal development purposes.

Coaching is not a substitute for:

• Medical care
• Psychological therapy
• Psychiatric treatment
• Legal advice
• Financial advice
• Clinical counselling
• Crisis intervention

Participants should seek assistance from appropriately licensed professionals where necessary.

Every participant's circumstances are different.

The coach makes no guarantees regarding:

• Personal transformation
• Income
• Career advancement
• Business success
• Relationship outcomes
• Health improvements
• Productivity
• Achievement of specific goals

Your results depend on your own effort, commitment, decisions, circumstances, and consistency.

You acknowledge that:

• You are responsible for your own decisions.
• You choose whether or not to implement coaching advice.
• Coaching recommendations are suggestions rather than instructions.
• You accept full responsibility for your outcomes.

To the fullest extent permitted by applicable law, the coach shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from participation in the program.

This includes, but is not limited to:

• Financial loss
• Business decisions
• Employment decisions
• Relationship outcomes
• Emotional distress
• Loss of opportunity

Participation is entirely voluntary and at your own discretion.

Testimonials, photographs, videos, recordings, or success stories will only be used with your prior written consent.

You may decline participation without affecting your coaching experience.

The coach reserves the right to make reasonable changes to:

• Program content
• Session format
• Delivery methods
• Schedule
• Resources
• Guest speakers
• Learning materials

where necessary to improve the program or respond to unforeseen circumstances.

Either party may terminate the coaching relationship.

The coach reserves the right to discontinue services where a participant:

• Repeatedly violates this Agreement;
• Behaves abusively or unethically;
• Fails to make required payments;
• Creates an unsafe or disruptive environment.

Any outstanding financial obligations remain payable.

This Agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the coaching business is registered, unless otherwise required by applicable law.

This Agreement represents the entire understanding between the coach and participant regarding participation in the Transformation Coaching Program and supersedes any previous discussions, representations, or agreements relating to the program.

By enrolling in the Transformation Coaching Program, making payment, or participating in coaching sessions, you confirm that you:

• Have read and understood this Agreement.
• Understand the purpose and nature of coaching.
• Agree to these Terms of Service.
• Accept responsibility for your own participation and decisions.
• Commit to participating respectfully and professionally throughout the program.

Together, we enter a coaching partnership founded on trust, integrity, accountability, and a shared commitment to your personal growth and transformation. I look forward to supporting you on your journey toward a more balanced, confident, and fulfilling life.